Shipping and Delivery

Delivery method Order amount delivery time Costs Country
Standard delivery €29 or more 8-10 working days (excluding weekends and public holidays) Free delivery France
Standard delivery Less than €29 8-10 working days (excluding weekends and public holidays) €6.99 France

The order deadline is 8:00 PM Central European Time (France) (GMT+01:00).

Once your order is paid, it takes 2 to 5 business days (excluding weekends and holidays) for the warehouse to process your order. You will receive an email notification once your order has shipped.

Once your order has been shipped, delivery takes approximately 8 to 10 business days (excluding weekends and holidays) to your final destination.

Total time to receive goods = order processing time + logistics transport time

We will do our best to ensure your package arrives on time. However, delays may occur during peak sales periods, incorrect addresses, customs clearance, or holidays. Thank you for your patience and understanding.

Our delivery service is provided by reliable shipping companies such as DDP, DHL, and UPS, among others. These partners offer efficient and reliable service to ensure the safe delivery of your order. Depending on your order and destination, we will select the most suitable shipping plan to provide you with the best possible logistics experience.

We are unable to make changes once an order is in transit. If you would like to change the shipping information for your order, please contact us before receiving the shipping email. Customer service email: support@onbely.com .

You can track your order using the following link: https://onbely.com/apps/trackingmore

Taxation, customs duties and tax rates

ONBELY is responsible for paying any applicable customs fees, import duties, and taxes. We strive to ensure delivery at no additional cost to our customers. If you have any questions or concerns regarding customs fees or taxes, please contact us at support@onbely.com.

Return policy :

1.We accept return requests without reason within 30 calendar days from the date of receipt of the package. Items must be returned in their original, unused condition with all tags attached.
2. Please do not return items to the sender's address on the package you received. Returns will not be accepted without prior request.

Return process

1. Submit a return request: Contact us by email and send your return request to support@onbely.com, including your order number and the reason for the return.
2. Confirm the return request: We will respond to your email within one business day to confirm your return request.
3.Return: After receiving the return confirmation, please use the post office to return the item to our address. Once posted, please record the weight of your package and get a tracking number.

4.Provide the package information: After returning the item, please email the package weight and carrier tracking number to customer service (support@onbely.com) so that we can track the status of your return.
5. Item Inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it complies with our return policy.
6. Refund Processing: If the item meets our return policy, we will process the refund within 3 business days (processing time depends on your payment method and bank). Refunds will be issued to the payment account used when placing the order.

CONTACT DETAILS

  • Phone: +1(607) 597-5654
  • Email: support@onbely.com
  • Customer service hours: Weekdays: 9am to 6pm (GMT+8 time zone)；Weekends and holidays: 10am to 4pm (GMT+8 time zone)