Terms and Conditions

Welcome to the ONBELY shopping site. Before using our services, please read and understand these terms and conditions carefully. By accessing or using the ONBELY site, you agree to abide by the following rules and conditions. If you do not agree to these terms, please discontinue use of this site.

ONBELY is committed to providing you with quality women's ready-to-wear products and an exceptional shopping experience. To ensure you can fully enjoy our services, please read and understand the following terms and conditions, which apply to your visit to our site, purchase of products, and use of our services.

The terms and conditions of this site may be updated and modified from time to time. We recommend that you review them regularly for the latest information. Your continued use of this site will be deemed your acceptance of these changes. We reserve the right to modify or update the terms and conditions of this site at any time, without prior notice.

Before using the ONBELY website, you must accept our privacy policy. We respect the privacy of our users and take steps to ensure the security of your personal information. Please review our privacy policy to understand how we collect, use, and process your personal information.

If you have any questions, concerns, or need additional assistance, please feel free to contact our customer service team. Thank you for choosing ONBELY, we look forward to providing you with the best possible shopping experience.

1. Use our services

1.1.Acceptance of Terms : By accessing or using this website, you indicate that you have read, understood, and agreed to abide by these terms and our privacy policy. If you do not agree to these terms, please do not use this website.

1.2.Age Limitation : This website is intended only for users who have reached the required legal age. You must comply with the legal age defined by your country or region to use this website. If you have not reached the legal age, you must use the services of this website under the supervision of your parents or guardians.

1.3.User Account : For certain features or services on this website, you must register and create a user account. You must ensure that the personal information you provide is accurate, complete and truthful, and update it as soon as this information changes. You are responsible for protecting your account information and password, and you are responsible for all activities under your account.

1.4. Restrictions on Use : You agree to use this website for personal use only, and you agree not to use it for any illegal purposes or activities in violation of these terms. You must not violate the rights of others or use this website for any illegal, fraudulent, or unethical activities.

2. Registration and user account

2.1. Account Registration : Before using any specific features or services provided by this site, you must register and create a personal account. When registering, you must provide true, accurate, current and complete personal information. You are fully responsible for your account information, you agree to keep it confidential and not to disclose your account information to any third party.

2.2. Account Security : You are responsible for protecting the security of your account and password and for not allowing any other person to use them. You must notify us immediately of any unauthorized use or breach of security. We will not be liable for any losses resulting from your negligence in protecting your account.

2.3. Updating Account Information : Please keep your account information accurate, up-to-date, and complete. If your personal information changes, please promptly update your account information. We are not responsible for any problems resulting from your failure to update your personal information in a timely manner.

2.4. Account Transfer Prohibition : Your account is personal and may not be transferred, sold, or authorized for use by any other person.

2.5.Account Closure : You have the right to request closure of your account at any time, but account closure will not affect any transactions you made before closure or the lawful use of this website.

2.6. Improper Use of Account : You agree not to use your account in any inappropriate, illegal, or unauthorized manner. Any violation of the Terms will result in immediate termination of your rights to use the account.

3. Orders and payments

3.1. Order Process : After selecting items on this site, you can follow the site's prompts to complete your order. You must provide an accurate delivery address, contact information, and accurate payment information. Once the order is submitted, we will send a confirmation to the email address you provided.

3.2. Order Confirmation: Order confirmation does not mean order acceptance, but confirms that we have received your order request. We reserve the right to decide whether to accept the order based on stock, product availability, or other limiting conditions. If there is any problem, we will contact you as soon as possible.

3.3.Price and Payment : The order price will be calculated based on the items you purchase and the shipping costs. Payment can be made via the payment methods supported by this site.

3.4. Payment Security : We take reasonable security measures to protect your payment information. Your payment information will be encrypted during transmission and used only to complete the order transaction.

3.5. Payment Failure : If your payment fails or is declined, we will notify you and provide assistance. You can then choose another payment method or verify the accuracy of the payment information.

3.6. Order Status & Tracking : You can go to our order tracking page at https://onbely.com/apps/parcelpanel to track the logistics status of your order. Enter your order or tracking number on this page to know the delivery progress and current order status.

4. Product information and pricing

4.1.Accuracy of product information : We are committed to providing the most accurate and clear product information possible, including product descriptions, specifications, colors, and images. However, this information may be subject to changes due to suppliers, errors, or technical issues. Therefore, we cannot guarantee the absolute accuracy of all product information. Before purchasing a product, please check the product information carefully and understand it fully.

4.2. Product Pricing : Product prices may be adjusted due to market fluctuations, promotions, or other factors. We strive to ensure the accuracy of product pricing, but in the event of a pricing error, we reserve the right to cancel the order or adjust the order price.

4.3. Promotions and Discounts : We regularly offer promotions and discounts. Promotions and discounts are subject to specific terms and conditions and may be changed or canceled at any time. We reserve the right to change the terms of promotions and discounts without prior notice.

4.4.Product Stock : Product availability may be limited, so when ordering, product availability will be confirmed based on stock. If a product is out of stock, we will promptly notify you and offer alternatives or a refund.

5. Privacy and Cookies Policy

5.1. Privacy Protection : We are committed to protecting users' private information. Our Privacy Policy explains how we collect, use, and protect your personal information. Please read our Privacy Policy and Cookie Policy carefully before using our services to learn more.

5.2.Collection of personal information : We may collect your personal information such as your name, address, email address, contact details to provide you with services and support. We will strictly protect your personal information and only use it when necessary.

5.3.COOKIE Technology : COOKIES are small text files stored on your device through your browser, used to collect information and deliver personalized services. We use COOKIES to improve user experience, analyze site traffic, and personalize advertising content. You can choose to accept or reject COOKIES based on your preferences.

5.4. Information Sharing and Disclosure : We do not sell, trade, or rent your personal information to third parties. However, as required by law, to protect our rights or financial security, or to enforce our policies, we may share necessary information with our partners.

5.5. Privacy Rights : You have control and management over your personal information. You can access, correct, update, or delete your personal information at any time. If you have any questions or requests regarding privacy, please contact our customer service team.

5.6. Control of COOKIES : You can manage COOKIES through your browser settings by choosing to accept, reject or delete them. Please note that rejecting COOKIES may affect certain features and your experience on the website.

6. Return Policy

6.1.Return Policy:

We accept returns without a reason within 30 calendar days from the date of receipt of the package. Items must be returned in their original, unused condition with all tags attached.
Please do not return items to the sender's address on the package you received. Returns will not be accepted without prior request.

6.2. Return Instructions:

Return shipping costs are the buyer's responsibility. Only in cases of product quality issues, incorrect delivery, or missing delivery will ONBELY be responsible for the return shipping costs.
Quality issues include: product damage or damage, manufacturing defects, clothing fades.
Refund amounts after returns do not include shipping charges paid for the original order.
Return requests must be submitted within 30 days from the date of receipt of the package.
Swimwear, underwear, clearance items, and clothing containing fragrance cannot be returned.
Returned goods must be unused, unwashed and unaltered, and must retain their original labels and packaging.
Please use the post office to send the return. If we do not receive the returned package from the carrier, the loss will be borne by the buyer.

6.3.Return Process:

Submit a return request: Contact us by email and send your return request to support@onbely.com, including your order number and the reason for the return.
Confirm return request: We will respond to your email within one business day to confirm your return request.
Return: After receiving the return confirmation, please use the post office to return the item to our address. Once posted, please record the weight of your package and obtain a tracking number.
Provide package information: After returning the item, please email the package weight and carrier tracking number to customer service (support@onbely.com) so we can track the status of your return.
Item Inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it complies with our return policy.
Refund Processing: If the item meets our return policy, we will process the refund within 3 business days (processing time depends on your payment method and bank). Refunds will be issued to the payment account used when placing the order.

6.4. Other notes:

Due to the lighting during shooting and screen settings, the actual color may be slightly different from the color displayed on the website; this is not a product quality issue.
Dissatisfaction resulting from changes in style, color, or personal preferences also does not fall under quality issues.
Damage caused by improper use, washing, maintenance, improper care, self-repair, modification or other intentional factors are not considered quality issues.
We recommend that you refer to our size chart when making a purchasing decision. Returns due to size issues are not considered product quality issues.
Even if items are the same size, minor differences may exist due to design and style variations. Please rely on actual measurements for accuracy.

6.5. Replacement Policy:

Currently, we do not offer an exchange service. If you wish to replace a product, please return the original item and then place a new order to purchase the desired product.
In case of quality problems, wrong shipments or missed shipments of goods, we provide return service and bear the shipping costs.

6.6. Order Cancellation Policy:

If payment for your order has not been made, you can cancel the order at any time.
You will receive an order dispatch email when the order is shipped. Before receiving the order dispatch email, you can contact our customer service to cancel the order.
Once an order has been shipped, it unfortunately cannot be cancelled but you can initiate the return process.

6.7. Restocking Fees:

We do not charge a restocking fee for returns.

7. Intellectual Property

7.1. Website Content : All contents on the ONBELY website, including but not limited to text, images, logos, icons, photos, videos, sounds, layout, design and software, are protected by intellectual property laws. These contents are protected by trademark, copyright and other laws, and are the property of ONBELY.

7.2. Trademarks : The trademarks and logos associated with ONBELY are trademarks of ONBELY, protected by trademark law. No person is authorized to use, copy or distribute in any manner any of ONBELY's trademarks without prior written permission from us or the relevant rights holders.

7.3.User License : Users are authorized to access and use the ONBELY website, but are not authorized to copy, modify, distribute, publicly display or commercially exploit in any way the contents of the website without prior written permission from ONBELY or the relevant rights holders.

7.4. Rights Infringement Complaints : If you believe that any content on the ONBELY website infringes your intellectual property rights, please send an email to our support team (support@onbely.com). We will handle your complaint as soon as possible.

8. Links to third parties

8.1. Links to Third-Party Sites : The ONBELY website may contain links to third-party websites or services. These links are provided solely as a convenience to users and do not constitute an endorsement or warranty by us of the content or services of these third-party websites. We assume no responsibility for the privacy policies of these third-party websites, nor for the accuracy or reliability of their content.

8.2. Use of Third-Party Links : The decision to access third-party websites is your responsibility. We recommend that you carefully read the terms and conditions and privacy policy of third-party websites before leaving the ONBELY website and visiting these third-party sites.

8.3. External Links Disclaimer: We accept no liability for any loss or damage resulting from the use of or reliance on third-party links. If you choose to access these third-party links, you do so at your own risk and must comply with the terms and conditions of such third-party websites.

9. The content you have submitted

9.1. Customer Reviews: The ONBELY website encourages users to submit comments and feedback. These comments may include ratings, suggestions, or views on products, services, or the shopping experience.

9.2. Content Accuracy: Content submitted by users should be true, accurate, and based on their own personal opinions and experiences. ONBELY is not responsible for the accuracy of the comment content.

9.3. Inappropriate Content: ONBELY reserves the right to refuse or delete comments containing illegal, pornographic, offensive, defamatory, spam, or other inappropriate content. Any comments that infringe on the rights of others, violate laws and regulations, or are contrary to public ethics will be considered inappropriate.

9.4.Responsibility for comments: The user is entirely responsible for the content he or she publishes on the ONBELY website. Comments do not necessarily represent the opinion or position of ONBELY.

9.5. Public Display: Submitted comments will be publicly displayed on the ONBELY website. ONBELY reserves the right to display, edit, or delete comments on the website.

10. Disclaimer

10.1.Accuracy of Website Content : ONBELY is committed to providing accurate and timely information, but does not guarantee the absolute accuracy, completeness, or timeliness of the website content. We reserve the right to change the website content at any time without prior notice.

10.2. Service Interruption : We make reasonable efforts to maintain the proper functioning of the Website. However, we are not liable for any losses or inconveniences resulting from temporary interruptions of the Website, outages or other technical problems.

10.3.Third-Party Content : ONBELY may contain content, links, or advertisements provided by third parties. This content is beyond our control, and we are not responsible for the accuracy, legality, or reliability of third-party content.

10.4. Intellectual Property : The intellectual property rights in the ONBELY website belong to ONBELY or the relevant rights holders. No reproduction, modification, or distribution of the website content is permitted without permission.

10.5. Applicable Law : ONBELY's terms of use are governed by local law. Any dispute arising from the use of this website shall be governed by local law.

11. Prohibited behaviors

11.1. Violation of Intellectual Property Rights : Any activity that infringes the intellectual property rights of others is prohibited on the ONBELY website, including counterfeiting, copying, disseminating unauthorized content, or any violation of trademarks, copyrights, and other similar rights.

11.2. Illegal Activities : Any illegal activity or activity in violation of applicable laws and regulations is prohibited on the ONBELY website, including, but not limited to, the dissemination of obscene, defamatory, threatening, inciting violence, etc.

11.3. Malicious Behavior : Any malicious behavior that may disrupt, interrupt, or impair the proper functioning of the website is prohibited on ONBELY, including, but not limited to, viruses, malware, unauthorized access attempts, etc.

11.4. Misleading Information : Providing false, misleading, or fraudulent information is prohibited on ONBELY, including, but not limited to, falsified account information, abusive advertising, or posting fake reviews.

11.5. Violation of Privacy : Any violation of another's privacy or personal data protection laws is prohibited, including, but not limited to, unauthorized access, collection or dissemination of another's personal information.

11.6. Inappropriate Content : Posting any inappropriate content such as pornographic, discriminatory, offensive, defamatory, abusive or any other content contrary to public ethics is prohibited.

11.7. Violation of the Terms : Any violation of the terms and conditions of the ONBELY website, including, but not limited to, restrictions on use, inappropriate behavior or other provisions, is prohibited.

11.8. Other illegal activities : In addition to the behaviors listed above, any other illegal activity, harmful to the interests of others or in violation of public order is prohibited.

12.Notification and changes

12.1.Methods of notification:
We will communicate with users in the following ways:

Email: We will use the email address you provided during registration to send important notifications and updates.
Website Announcements: If necessary, we will post announcements or notifications on the ONBELY website.

12.2.Notification of changes : We reserve the right to change the terms and conditions of the service without prior notice to users. By continuing to use ONBELY services, you agree to the new terms and conditions.

12.3. User Responsibility : It is the user's responsibility to regularly review the changes to the terms and conditions of the service. Continued use of ONBELY services will be deemed acceptance of the changes.

12.4.Notification of material changes : For material changes to the terms and conditions, we will notify users by email. It is the user's responsibility to ensure the accuracy and availability of the registered email address.

12.5. Entry into force of amendments : Upon publication of the updated terms and conditions on the website, they shall immediately come into force. Users are responsible for reviewing and complying with the most recent terms and conditions.

13. Other terms and conditions

13.1. Account Security:

It is the user's responsibility to protect the security and confidentiality of their account information. Sharing account information or allowing others to use the account is prohibited.
The user is fully responsible for any losses resulting from failure to protect their account information.

13.2. Mandatory Arbitration: The user agrees to resolve any dispute arising from the use of ONBELY services through arbitration. The arbitration will be conducted in accordance with applicable laws.

13.3. Disclaimer :

ONBELY is not responsible for service interruptions or delays caused by force majeure events, server failures, network problems, or other factors beyond its control.
To the extent permitted by law, we are not liable for any direct, indirect or incidental losses arising from the user's use of our website.

13.4. Severability: If any part of the terms and conditions is found to be unenforceable or invalid, the remainder shall remain in force and effect.

13.5. Entire Agreement: These terms and conditions constitute the entire agreement between the user and ONBELY, superseding all prior oral or written agreements.