Last Updated: December 6, 2025

Introduction
At OnBely Ltd., we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

• Personal Identification Information: Name, email address, shipping address, billing information, phone number.

• Payment Information: Credit/debit card details, PayPal account details (all payments are processed securely via third-party payment processors).

• Order Information: Details about your purchases, order history, and preferences.

• Technical Information: IP address, browser type, device type, operating system, and other technical data automatically collected when you visit our website.

• Cookies and Tracking Information: We use cookies to enhance your experience, track your activity on our website, and personalise your shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including shipping and payment.

• To send you order confirmations, shipping updates, and customer service communications.

• To provide customer support and address your enquiries.

• To send marketing communications (only if you have opted in to receive them).

• To improve our website, services, and product offerings through the analysis of customer preferences and behaviour.

• To comply with legal obligations and protect our business interests.

3. Sharing Your Information

We will never sell your personal information. However, we may share your information with trusted third parties for the following reasons:

• Service Providers: We may share information with third-party service providers who assist in processing orders, delivering products, and supporting our website (e.g., payment processors, logistics partners).

• Legal Compliance: We may disclose your information if required by law or to protect our legal rights.

• Business Transfers: If our business is involved in a merger, acquisition, or sale, your personal information may be transferred.

4. Cookies and Tracking

We use cookies to collect information and enhance your experience on our website. Cookies are small text files placed on your device. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

For more details, please refer to our Cookie Policy.

5. Your Rights

Under UK and EU data protection law, you have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete personal information.

• Deletion: You can request that we delete your personal information, subject to certain legal conditions.

• Restriction: You can request that we restrict the processing of your personal data.

• Objection: You can object to the processing of your personal information, including for direct marketing purposes.

• Data Portability: You can request a copy of your personal information in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us at support@onbely.com.

6. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Retention of Data

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Transfers

If you are located outside of the UK, please be aware that your information may be transferred to, stored, and processed in countries that do not have the same data protection laws as your country. By using our services, you consent to the transfer of your data to such countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Last Updated” date at the top of this page. Please review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@onbely.com

• Telephone: +44 7748 116193

• Address: 14 Greenfield Road, Burwash, Etchingham, TN19 7BX, United Kingdom