Privacy policy

Privacy and Cookie Policy Preamble

Welcome to the ONBELY online store. We take the protection of your privacy and personal information very seriously. This Privacy and Cookie Policy explains how we collect, use, process, and protect the information you provide when you use our website.

We encourage you to read this policy carefully to understand our privacy practices. By using the ONBELY website, you agree to the terms of information collection and use as described in this policy.

If you have any questions about this Privacy and Cookie Policy, or the information you have provided while using our website, please feel free to contact us at any time.

This policy will explain the following:

  • The types of information we collect and their purposes.
  • The sharing and disclosure of information.
  • The protection of your personal information and security measures.
  • The use of cookies and similar technologies.
  • Your privacy rights and choices.
  • Age restrictions.
  • Privacy policy updates.

We will regularly update this policy in accordance with privacy laws and regulations to ensure adequate protection of your personal information. We recommend that you check this page regularly for the latest versions of our policy.

Thank you again for choosing to use the ONBELY online store. If you have any questions or suggestions, please contact our customer service team.

1. The types of information we collect and their purposes

1.1. Personally identifiable information:

Content collected: Name, shipping address, email address, billing address, phone number, payment information (credit/debit card information).
Uses: Used for order processing, payments, product delivery, customer service, account management, refund and complaint processing, market research and analysis, and compliance with legal and regulatory requirements.

1.2. Browsing Behavior and Preference Information:

Content collected: Browsing history, click data, purchase history, favorites lists, shopping cart contents, preference settings, search history.
Uses: Used for personalized product and service recommendations, a personalized user experience, website functionality and design optimization, product and service improvement, and user needs and trend analysis.

1.3. Technical Information:

Content collected: IP address, device type, operating system, browser type, cookies, and similar technologies (such as pixel tags and website analytics tools).
Uses: Used to identify users, manage website visits, track user activity, ensure website security, identify and resolve technical issues, provide personalized content and advertising, and analyze website traffic and usage patterns.

1.4. Communication Information:

Content collected: Communications with us, customer service records, feedback, and complaint information.
Uses: Used to respond to your inquiries, resolve issues, provide technical support, improve customer service quality, optimize the user experience, and, if necessary, for internal training and quality control.

We will comply with applicable privacy laws and regulations and take appropriate technical and organizational measures to protect your personal information. We will strictly control access to your information, sharing it with partners only when necessary and to the extent required to provide you with services. You have the right to refuse to provide certain information, but this may affect your experience and the services on the website.

2. Sharing and Disclosure of Information

We value your privacy and are committed to protecting your personal information from unauthorized access or disclosure. We will only share your information with the following parties when necessary:

2.1. Third-Party Service Providers: We may work with trusted third-party service providers on your behalf. We offer order processing, payment processing, logistics, customer support, data analysis, and marketing services. These partners may only access your personal information as part of their service responsibilities and are bound by confidentiality obligations.

2.2. Legal Requirements and Compliance: We may be required to disclose your personal information under applicable laws, regulations, court orders, or government requests. This could include investigations and preventative measures related to fraud, illegal activities, or cybersecurity incidents.

2.3. Mergers or Corporate Reorganizations: If we are involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction. In such cases, we will ensure that your personal information is properly protected.

2.4. Your Authorized Consent: In certain situations, if you consent to share your information, we will follow your instructions to share your information with other parties.

We are committed to not selling, renting, or exchanging your personal information with third parties for marketing purposes unless we obtain your explicit prior consent.

We will take reasonable and necessary measures to ensure the protection of your personal information against unauthorized access, disclosure, or misuse. We will strive to protect your privacy to the best of our ability and limit the scope of information sharing to reasonable limits.

3. Protection of your personal information and security measures

We are committed to implementing a range of reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

3.1. Data encryption: We use secure transmission protocols (such as SSL) to encrypt sensitive information collected during the transmission process, thus ensuring the security of your personal information during its transfer.

3.2. Access Control: We restrict access to your personal information. Only authorized employees, partners, and service providers may access it when necessary. These individuals are bound by confidentiality agreements, ensuring they only access relevant information as part of their job duties.

3.3. Information Security Reviews: We regularly conduct information security reviews and risk assessments to ensure our security measures meet the latest security standards and to take the necessary steps to prevent potential threats and risks.

3.4. Ongoing Monitoring and Updates: We continuously monitor the security of our websites and systems, patch potential vulnerabilities, and regularly update our security software and systems to protect your personal information from malicious attacks.

3.5. Staff Training: We regularly train our staff on information security, educating them on how to properly handle and protect user information, ensuring their understanding of and compliance with our privacy policy and security standards.

4. Use of Cookies and Similar Technologies

4.1. What are cookies? Cookies are small text files containing information stored on your computer or mobile device. When you visit a website, these files are stored on your device via your browser and sent back to the server when you return to the same site.

4.2. Types of cookies we use and their purposes:

  • Necessary cookies: These cookies are essential for the website to function properly, such as verifying site security, maintaining your session, etc.
  • Functional cookies: These cookies allow the website to remember your preferences to provide a more personalized experience, such as language selection, shopping cart contents, etc.
  • Performance and analytics cookies: These cookies allow us to collect anonymous information to analyze website traffic, understand how users use the site, and help us improve site functionality and performance.
  • Advertising and targeting cookies: These cookies are used to display ads related to your interests and track the effectiveness of advertising campaigns, in order to provide more precise advertising services.

4.3. Third-party cookies: Our website may use cookies provided by third-party services or partners, such as advertising partners or analytics service providers. These third-party cookies may collect anonymous information to provide personalized advertising and analytics services.

4.4. Managing and controlling cookies: You can manage cookies through your browser settings, including accepting, rejecting, or deleting them. Please note that rejecting cookies may affect certain website features and experiences.

4.5. Your consent: In most cases, we obtain your consent to use cookies on your first visit to the website. You can change your cookie consent settings at any time.

Please note that our use of cookies aims to provide a high-quality, personalized, and efficient user experience. We are committed to using cookies only in a lawful and compliant manner, while ensuring respect for your privacy.

5. Your Privacy Rights and Choices

5.1. Accessing and Correcting Your Personal Information: You have the right to access, correct, or update the personal information you have provided on our website. You can exercise these rights by contacting our customer service team.

5.2. Choosing to Receive Marketing Information: If you do not wish to receive our marketing information or promotional notifications, you can unsubscribe or change your notification settings at any time.

5.3. Choosing and Managing Cookies: You can manage cookies through your browser settings, including accepting, rejecting, or deleting them. Please note that rejecting cookies may affect certain features and your experience on the website.

5.4. Withdrawing Consent: Within the limits of applicable law, you have the right to withdraw the consent you have previously given for the processing of your personal information. Please note that withdrawing your consent may affect the specific services we provide to you.

5.5. Protection of Minors' Privacy: We take the protection of minors' privacy very seriously. If you are a minor, please do not provide us with your personal information without the consent of your parents or guardians.

5.6. Data Transfer Choices: You can choose whether or not to provide us with your personal information. However, please note that some information may be necessary to complete an order or access specific features.

5.7. Right to Complain: If you believe that our processing of your personal information violates applicable laws or privacy policies, you have the right to lodge a complaint with the relevant regulatory authority.

We will respect and support your exercise of these rights and will strive to respond to your requests and needs within a reasonable timeframe. We are committed to providing you with convenient, transparent, and secure ways to manage your personal information.

6. Age Restrictions

Our online service is intended exclusively for users who are 13 years of age or older. If you are under 13, you must have parental or guardian consent to use our services or provide us with personal information.

We do not knowingly collect or store personal information from users under the age of 13.

To protect the privacy of minors, we encourage parents and guardians to educate minors about the importance of protecting their personal information and to monitor their online activities. If you are a parent or guardian and discover that a child has provided personal information without your consent, please contact us immediately so that we can take steps to remove that information.

By using our website and services, you confirm that you are at least 13 years old or have obtained parental or guardian consent to use our services.

7. Privacy Policy Updates

We reserve the right to update our Privacy Policy at any time to reflect changes in the law, business needs, or improvements to our privacy practices. We encourage you to check this page regularly for updates to the Privacy Policy.

In the event of a substantial change to our privacy policy, we will post the updated version on the website and notify you appropriately. This may include sending notification emails or posting important announcements on the website to inform you about how we handle your personal information and your privacy rights.

The updated Privacy Policy will take effect immediately upon posting and will supersede all previous versions. By continuing to use our website and services, you agree to the new Privacy Policy.

If you have any questions or require further information about the updated Privacy Policy, please contact our customer support team. We will be happy to assist you and answer your questions.

CONTACT INFORMATION

  • Phone: +1 (607) 597-5654
  • Email: support@onbely.com
  • Customer Service Hours: Weekdays: 9 AM to 6 PM (GMT+8); Weekends and Holidays: 10 AM to 4 PM (GMT+8)