Terms of service

Welcome to the ONBELY shopping site. Before using our services, please read and understand these terms and conditions carefully. By accessing or using the ONBELY website, you agree to abide by the following rules and conditions. If you do not agree to these conditions, please discontinue using this site.

ONBELY is committed to providing you with quality women's ready-to-wear products and an exceptional shopping experience. To ensure you can fully enjoy our services, please read and understand the following terms and conditions, which apply to your visit to our site, the purchase of products, and the use of our services.

The terms and conditions of this site may be updated and modified from time to time. We recommend that you review them regularly for the latest information. Your continued use of this site will be considered your acceptance of these modifications. We reserve the right to modify or update the terms and conditions of this site at any time without prior notice.

Before using the ONBELY website, you must accept our Privacy Policy. We respect the privacy of our users and take measures to ensure the security of your personal information. Please review our Privacy Policy to understand how we collect, use, and process your personal information.

If you have any questions, concerns, or need further assistance, please do not hesitate to contact our customer service. Thank you for choosing ONBELY; we look forward to providing you with the best possible shopping experience.

1. Using Our Services

1.1. Acceptance of Terms: By accessing or using this website, you indicate that you have read, understood, and agree to abide by these terms and conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use this website.

1.2. Age Restriction: This website is intended only for users who have reached the legal age of consent. You must be of legal age in your country or region to use this website. If you are under the legal age, you must use the services of this website under the supervision of your parents or guardians.

1.3. User Account: For certain features or services on this website, you must register and create a user account. You must ensure that the personal information you provide is accurate, complete, and truthful, and update it as soon as it changes. You are responsible for protecting your account information and password, and you are responsible for all activity on your account.

1.4. Usage Restrictions: You agree to use this website for personal purposes only, and you agree not to use it for any illegal purpose or for any activity that violates these terms. You must not infringe upon the rights of others or use this website for any illegal, fraudulent, or unethical activities.

2. Registration and User Account

2.1. Account Registration: Before using any specific features or services provided by this site, you must register and create a personal account. During registration, you must provide truthful, accurate, current, and complete personal information. You are entirely responsible for your account information, and you agree to keep it confidential and not disclose it to any third party.

2.2. Account Security: You are responsible for protecting the security of your account and password and for not allowing their use by any other person. You must notify us immediately of any unauthorized use or security breach. We will not be liable for any losses resulting from your negligence in protecting your account.

2.3. Updating Account Information: Ensure that your account information remains accurate, current, and complete. If your personal information changes, please update your account information promptly. We are not liable for any problems arising from your failure to update your personal information in a timely manner.

2.4. Account Transfer Prohibition: Your account is personal and may not be transferred, sold, or authorized for use by any other person under any circumstances.

2.5. Account Closure: You have the right to request the closure of your account at any time. However, account closure will not affect any transactions you made prior to closure or your lawful use of this website.

2.6. Inappropriate Account Use: You agree not to use your account in any inappropriate, illegal, or unauthorized manner. Any violation of these terms will result in the immediate termination of your account usage rights.

3. Orders and Payments

3.1. Ordering Process: After selecting items on this website, you can follow the on-site instructions to complete your order. You must provide an accurate shipping address, contact information, and correct payment details. Once the order is submitted, we will send a confirmation to the email address you provided.

3.2. Order Confirmation: Order confirmation does not constitute acceptance of the order but confirms that we have received your order request. We reserve the right to decide whether to accept the order based on stock availability, product availability, or other limitations. If any issues arise, we will contact you as soon as possible.

3.3. Price and Payment: The order price will be calculated based on the items you purchase and the shipping costs. Payment can be made using the payment methods supported by this website.

3.4. Payment Security: We take reasonable security measures to protect your payment information. Your payment information will be encrypted during transmission and used only to complete the order transaction.

3.5. Payment Failure: If your payment fails or is declined, we will notify you and provide assistance. You can then choose an alternative payment method or verify the accuracy of your payment information.

3.6. Order Status and Tracking: You can access our order tracking page at https://onbely.com/apps/parcelpanel to track the logistics status of your order. Enter your order or tracking number on this page to see the delivery progress and current order status.

4. Product Information and Pricing

4.1. Accuracy of Product Information: We strive to provide the most accurate and clear product information possible, including product descriptions, specifications, colors, and images. However, this information may be subject to change due to suppliers, errors, or technical issues. Therefore, we cannot guarantee the absolute accuracy of all product information. Before purchasing a product, please carefully review and fully understand the product information.

4.2. Product Pricing: Product prices may be adjusted due to market fluctuations, promotions, or other factors. We make every effort to ensure the accuracy of product prices, but in the event of a pricing error, we reserve the right to cancel the order or adjust the order price.

4.3. Promotions and Discounts: We regularly offer promotions and discounts. Promotions and discounts are subject to specific conditions and may be modified or canceled at any time. We reserve the right to change the terms of promotions and discounts without prior notice.

4.4. Product Stock: Product availability may be limited, so when ordering, product availability will be confirmed based on stock levels. If a product is out of stock, we will promptly inform you and offer alternatives or a refund.

5. Privacy and Cookie Policy

5.1. Privacy Protection: We are committed to protecting users' private information. Our privacy policy explains how we collect, use, and protect your personal information. Please read our privacy policy and COOKIES policy carefully before using our services to learn more. 

5.2. Collection of Personal Information: We may collect your personal information, such as your name, address, email address, and contact details, to provide you with services and support. We will rigorously protect your personal information and will only use it when necessary.

5.3. COOKIES Technology: COOKIES are small text files stored on your device via your browser, used to collect information and provide personalized services. We use COOKIES to improve the user experience, analyze website traffic, and personalize advertising content. You can choose to accept or decline COOKIES according to your preferences.

5.4. Sharing and Disclosure of Information: We do not sell, trade, or rent your personal information to third parties. However, in accordance with the law, to protect our rights or financial security, or to enforce our policies, we may share necessary information with our partners.

5.5. Privacy Rights: You have control over and management of your personal information. You can access, correct, update, or delete your personal information at any time. If you have any questions or requests regarding privacy, please contact our customer service team.

5.6. COOKIES  Control: You can manage  COOKIES through your browser settings by choosing to accept, reject, or delete them. Please note that rejecting  COOKIES may affect certain features and your experience on the website.

6. Return Policy

6.1. Return Policy:

  • We accept returns without giving a reason within 30 calendar days from the date you received the package. Items must be returned in their original, unused condition with all tags attached.
  • Please do not return items to the sender's address indicated on the package you received. Returns will not be accepted without prior authorization.

6.2. Return Instructions:

  • Return shipping costs are the responsibility of the buyer. Only in cases of product quality issues, incorrect delivery, or missing items will ONBELY be responsible for return shipping costs.
  • Quality issues include: product damage or defects, manufacturing flaws, and fading.
  • Refund amounts after returns do not include the original shipping costs.
  • Return requests must be submitted within 30 days of the package receipt date.
  • Swimwear, underwear, clearance items, and clothing containing fragrance cannot be returned.
  • Returned merchandise must be unused, unwashed, and unaltered, and must retain its original tags and packaging.
  • Please use the postal service to send the return. If we do not receive the package returned by the carrier, the buyer will be responsible for the loss.

6.3. Return Process:

  • Submit a return request: Contact us by email and send your return request to support@onbely.com, including your order number and the reason for the return.
  • Confirm the return request: We will reply to your email within one business day to confirm your return request.
  • Return: After receiving the return confirmation, please use the post office to return the item to our address. Once shipped, please record the weight of your package and obtain a tracking number.
  • return. Item Inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it meets our return policy.
  • Item Inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it meets our return policy.
  • Refund Processing: If the item meets our return policy, we will process the refund within 3 business days (processing time depends on your payment method and bank). Refunds will be issued to the original payment account used for the order.

6.4. Other Notes:

  • Due to lighting during photography and monitor settings, the actual color may differ slightly from the color shown on the website; this is not considered a product quality issue.
  • Dissatisfaction resulting from changes in style, color, or personal preferences is also not considered a quality issue.
  • Damage caused by improper use, washing, maintenance, care, personal repair, modification, or other intentional factors is not considered a quality issue.
  • We recommend referring to our size chart before making a purchase decision. Returns due to sizing issues are not considered product quality problems.
  • Even if items are the same size, minor differences may exist due to variations in design and style. Please rely on the actual measurements for accuracy.

6.5. Replacement Policy:

  • Currently, we do not offer an exchange service. If you wish to replace a product, please return the original item and then place a new order for the desired product.
  • In case of quality problems, incorrect shipments or missed shipments of goods, we provide a return service and cover the shipping costs.

6.6. Order Cancellation Policy:

  • If payment for your order has not been made, you can cancel the order at any time.
  • You will receive a shipping confirmation email when your order is shipped. Before receiving this email, you can contact our customer service to cancel your order.
  • Once an order has been shipped, it unfortunately cannot be cancelled, but you can start the return process.

6.7. Restocking Fees:

  • We do not charge restocking fees for returns.

7. Intellectual Property

7.1. Website Content: All content on the ONBELY website, including but not limited to text, images, logos, icons, photos, videos, sounds, layout, design, and software, is protected by intellectual property laws. This content is protected by trademark, copyright, and other laws, and is the property of ONBELY.


7.2. Trademarks: The trademarks and logos associated with ONBELY are trademarks of ONBELY, protected by trademark law. No one is authorized to use, copy, or distribute ONBELY's trademarks in any way without prior written authorization from us or the relevant rights holders.

7.3. License to Use: Users are permitted to access and use the ONBELY website, but are not authorized to copy, modify, distribute, publicly display, or commercially exploit the website's content in any way without prior written authorization from ONBELY or the relevant rights holders.

7.4. Complaints for Infringement of Rights: If you believe that any content on the ONBELY website infringes your intellectual property rights, please email our support team (support@onbely.com). We will process your complaint as soon as possible.

8. Links to Third Parties

8.1. Links to Third-Party Sites: The ONBELY website may contain links to third-party websites or services. These links are provided solely for the convenience of users and do not constitute an endorsement or guarantee by us regarding the content or services of these third-party websites. We assume no responsibility for the privacy policies of these third-party websites, nor for the accuracy or reliability of their content.

8.2. Use of Third-Party Links: The decision to access third-party websites is your sole responsibility. We recommend that you carefully read the terms and conditions and privacy policy of any third-party websites before leaving the ONBELY website and visiting those third-party sites.

8.3. Disclaimer for External Links: We are not responsible for any loss or damage resulting from the use of or reliance on links to third-party websites. If you choose to access these third-party links, you do so at your own risk and must comply with the terms and conditions of those third-party websites.

9. Content You Submit

9.1. Customer Reviews: The ONBELY website encourages users to submit comments and feedback. These comments may include ratings, suggestions, or opinions on products, services, or the shopping experience.

9.2. Accuracy of Content: Content submitted by users should be true, accurate, and based on their own personal opinions and experiences. ONBELY is not responsible for the accuracy of the content of comments.

9.3. Inappropriate Content: ONBELY reserves the right to refuse or delete comments containing illegal, pornographic, offensive, defamatory, spam, or any other inappropriate content. Any comment that infringes on the rights of others, violates laws and regulations, or is contrary to public ethics will be considered inappropriate.

9.4. Responsibility for Comments: The user is fully responsible for the content they post on the ONBELY website. Comments do not necessarily represent the opinion or position of ONBELY.

9.5. Public Display: Submitted comments will be publicly displayed on the ONBELY website. ONBELY reserves the right to post, edit, or delete comments on the website.

10. Disclaimer

10.1. Accuracy of Website Content: ONBELY strives to provide accurate and timely information but does not guarantee the absolute accuracy, completeness, or timeliness of the website content. We reserve the right to change the website content at any time without prior notice.

10.2. Service Interruption: We make every reasonable effort to maintain the proper functioning of the website. However, we are not liable for any losses or inconveniences resulting from temporary website interruptions, outages, or other technical problems.


10.3. Third-Party Content: ONBELY may contain content, links, or advertisements provided by third parties. This content is beyond our control, and we disclaim all liability for the accuracy, legality, or reliability of third-party content.

10.4. Intellectual Property: The intellectual property rights on the ONBELY website belong to ONBELY or the relevant rights holders. No reproduction, modification, or distribution of the site's content is permitted without authorization.

10.5. Governing Law: ONBELY's terms of use are governed by local law. Any dispute arising from the use of this website will be governed by local law.

11. Prohibited Conduct

11.1. Violation of Intellectual Property Rights: Any activity that infringes upon the intellectual property rights of others is prohibited on the ONBELY website, including counterfeiting, copying, distribution of unauthorized content, or any violation of trademarks, copyrights, and other similar rights

11.2. Illegal Activities: Any illegal activity or activity that violates applicable laws and regulations is prohibited on the ONBELY website, including, but not limited to, the distribution of obscene, defamatory, threatening, or violent content.

11.3. Malicious Behavior: Any malicious behavior that may disrupt, interrupt, or impair the proper functioning of the website is prohibited on ONBELY, including, but not limited to, viruses, malware, unauthorized access attempts, etc.

11.4. Misleading Information: Providing false, misleading, or fraudulent information is prohibited on ONBELY, including, but not limited to, falsified account information, abusive advertising, or the posting of fake reviews.

11.5. Violation of Privacy: Any violation of another person's privacy or personal data protection laws is prohibited, including, but not limited to, unauthorized access to, collection of, or dissemination of another person's personal information.

11.6. Inappropriate Content: Posting any inappropriate content, such as pornographic, discriminatory, offensive, defamatory, abusive, or otherwise unethical content, is prohibited.

11.7. Violation of Terms: Any violation of the ONBELY website's terms and conditions, including, but not limited to, usage restrictions, inappropriate behavior, or other provisions, is prohibited.

11.8. Other Illegal Activities: In addition to the behaviors listed above, any other illegal activity, activity detrimental to the interests of others, or activity that violates public order is prohibited.

12. Notification and Changes

12.1. Notification Methods:
We will communicate with users through the following means:

  • Email: We will use the email address you provided during registration to send important notifications and updates.
  • Website announcements: If necessary, we will post announcements or notifications on the ONBELY website.

12.2. Notification of Changes: We reserve the right to modify the terms and conditions of service without prior notice to users. By continuing to use ONBELY services, you agree to the new terms and conditions.

12.3. User Responsibility: It is the user's responsibility to regularly review changes to the terms and conditions of service. Continued use of ONBELY services will be considered acceptance of the changes.

12.4. Notification of Significant Changes: For significant changes to the terms and conditions, we will send a notification to users via email. It is the user's responsibility to ensure the accuracy and availability of their registered email address.

12.5. Effective Date of Changes: The updated terms and conditions become effective immediately upon posting on the website. Users are responsible for reviewing and complying with the most recent terms and conditions.

13. Other Terms and Conditions

13.1. Account Security:

  • It is the user's responsibility to protect the security and confidentiality of their account information. Sharing account information or allowing others to use the account is prohibited.
  • The user is fully responsible for any losses resulting from failure to protect their account information.

13.2. Mandatory Arbitration: The user agrees to resolve any dispute arising from the use of ONBELY services through arbitration. The arbitration will be conducted in accordance with applicable laws.

13.3. Disclaimer:

  • ONBELY is not responsible for service interruptions or delays caused by force majeure events, server failures, network problems or other factors beyond its control.
  • To the extent permitted by law, we are not liable for any direct, indirect or incidental losses arising from the user's use of our website.

13.4. Severability: If any part of these terms and conditions is deemed unenforceable or invalid, the remaining provisions shall remain in full force and effect.

13.5. Entire Agreement: These terms and conditions constitute the entire agreement between the user and ONBELY, superseding all prior oral or written agreements.