Shipping policy
| Delivery method | Order amount | delivery time | Costs | Pays |
|---|---|---|---|---|
| Standard delivery | $89 or more | 8-10 working days (excluding weekends and public holidays) | Free delivery | USA |
| Standard delivery | Below $89 | 8-10 working days (excluding weekends and public holidays) | $12 | USA |
The order deadline is 8:00 PM Central European Time (France) (GMT+01:00).
Once your order is paid for, it takes the warehouse 2 to 5 business days (excluding weekends and public holidays) to process your order. You will receive an email notification once your order has been shipped.
Once your order has been shipped, delivery takes approximately 8 to 10 business days (excluding weekends and public holidays) to reach your final destination.
Total time to receive goods = order processing time + logistics transport time
We will do our best to ensure your package arrives on time. However, delays may occur during peak sales periods, due to incorrect addresses, customs clearance, or holidays. Thank you for your patience and understanding.
Our delivery service is provided by reliable transport companies such as DDP, DHL, and UPS, among others. These partners offer efficient and dependable service to ensure the safe delivery of your order. Depending on your order and destination, we will choose the most suitable transport plan to offer you the best possible logistics experience.
We are unable to make changes once an order is in transit. If you wish to change your order's shipping information, please contact us before receiving the shipping confirmation email. Customer service email: support@onbely.com.
You can track your order using the following link : https://onbely.com/apps/trackingmore
Taxation, customs duties and tax rates
ONBELY is responsible for paying any applicable customs fees, import duties, and taxes. We strive to ensure delivery at no additional cost to our customers. If you have any questions or concerns regarding customs fees or taxes, please contact us at the following email address: support@onbely.com.
Return policy :
1. We accept return requests without reason within 30 calendar days from the date of receipt of the package. Items must be returned in their original and unused condition with all tags attached.
2. Please do not return the items to the sender's address indicated on the package you received. Returns will not be accepted without prior authorization.
Return process
1. Submit a return request: Contact us by email and send your return request to support@onbely.com, including your order number and the reason for the return.
2. Confirm the return request: We will reply to your email within one business day to confirm your return request.
3. Return: After receiving the return confirmation, please use the post office to return the item to our address. Once shipped, please record the weight of your package and obtain a tracking number.
4. Provide package information: After returning the item, please email the package weight and carrier tracking number to customer service (support@onbely.com) so we can track your return.
5. Item inspection: Once we receive your returned item, we will inspect it within 2 business days of receipt to ensure it meets our return policy.
6. Refund Processing: If the item meets our return policy, we will process the refund within 3 business days (processing time depends on your payment method and bank). Refunds will be issued to the payment account used for the order.
CONTACT DETAILS
- Telephone: +1 (607) 597-5654
- Email: support@onbely.com
- Customer service hours: Weekdays: 9 AM to 6 PM (GMT+8 time); Weekends and holidays: 10 AM to 4 PM (GMT+8 time)